If you’ve been in or around information technology (IT), you are most likely familiar with Unified Communications (UC). If not, maybe you've heard of its subscription-based cloud-delivered model, unified communications-as-a-service (UCaaS). Gartner breaks UC into six broad communication functions:
Over the past four decades, organizations of all sizes have seen a significant change to how they do business, due to evolving technologies. And now, as we approach the end of the 2010's decade, the term “Digital Transformation” is abound and you might ask, "Haven’t we already done enough transforming?"
There are so many reasons small- to medium-sized business are moving to the cloud. There is the attractive CapEx vs. OpEx model, scalability which comes with elastic payment strategies, and flexibility. While those business benefits are some of the chief reasons businesses migrate to the cloud, many aren’t taking advantage of the full range of productivity capabilities that are available.
It's no secret that technology is rapidly changing. As such, businesses have to keep up in order to retain good talent and to remain competitive amongst peers and similar organizations. In today's recruiting world, a Millennial (or Generation Y) would think twice about working for a company who expected limited use of the Internet and used old versions of applications with no collaboration capabilities. As a generation that upgrades their smartphones every couple of years, they would expect the same of an organization's network and applications.
Those of you who are familiar with Cisco Jabber or Microsoft Skype for Business and have been following along with my last two posts (A day in the life... and The Cloud is Here to Stay) about the features of the Cisco Spark app will undoubtedly see many similarities in this article.
In addition to the Cisco Spark app (which I covered in my earlier posts), Spark has proven to be an outstanding cloud-based phone system as well. The Spark phone system supports the Cisco 78xx- and 88xx-series desk phones (with HD video) and the full complement of telepresence room devices. These cloud-based PBXs (Private Branch Exchange) are often referred to as ‘Hosted PBXs.’
The New Year is a great time to revisit your technology strategy. IT Strategy is getting more and more important every year - whether you are a software company who makes a living with technology or someone running a law firm or other small business - technology should be making you better. Far too often, however, we lose sight of our strategy dealing with the day-to-day bustle of running our business while keeping older systems running. The New Year is a great time to step back and revisit the key components of your IT strategy. Here are five strategic IT investments every company should be making in 2018:
There are many benefits to "moving to the Cloud," or adopting "Cloud Courage," as we, at Systems Engineering (SE), like to put it. In addition to keeping up with the way in which technology is moving, it's also important to look at benefits such as CSP billing. Throughout this article, I will discuss what CSP billing is, how it works, and the various benefits involved.
As we look to the close of 2017 and look forward to all that is awaiting us in 2018, local businesses have made great advances in moving portions of their operations to the cloud, thus providing their employees with access from anywhere on any device, and at any time. One of the many cloud migration themes we've seen in 2017 is the movement to Microsoft Office 365. This transition is becoming more and more popular among businesses looking to collaborate securely and efficiently.
Effective November 1, any public or private entity in Maine that installs or operates a multi-line telephone system (MLTS) must ensure that it connects to the public switched telephone network in such a way that allows a person to directly dial 9-1-1 without first requiring the dialing of any other number or set of numbers (9, 9-1-1 for example).
At our recent SE Lunch & Learn, Microsoft Office 365 (O365) subject matter experts, Jean Haskell, Senior Analyst, and Mark Benton, Director of Product Management, reviewed many of the features and benefits of O365. In this article, we highlight a couple of the key features they spoke about.